1. Help Center
  2. What 80% of People Ask Us

What Happens After You Submit Your Request?

Find out how our ordering process works.

After you submit your request, our Student Success team will review it as quickly as possible. You will also receive a confirmation email that we received it.

It typically takes under 24 hours for us to do one of three things:

  1. Confirm we can help with your request and send pricing for your review and verification.
  2. Reach out to you via call, email, text or a combination of the three to clarify any questions you or we may have about your request for help.
  3. Let you know we cannot assist you with your request with a corresponding reason and any possible next steps.